Is Make.com Secure? CISO’s Guide to Automation

Is Make.com Secure? The CISO’s Guide to Enterprise Automation Safety (2026)

Speed is often the primary KPI in the race to digitize operations. Businesses are adopting low-code platforms at an unprecedented rate. This creates vast ecosystems of automated workflows moving sensitive data between CRMs, ERPs, and AI models.

Among these platforms, Make.com (formerly Integromat) has emerged as the clear leader for complex, logic-heavy automation. However, as financial data and PII (Personally Identifiable Information) flow through these digital veins, a critical question arises.

Is Make.com secure?

The short answer is yes. The infrastructure is secure. Make.com maintains industry-standard certifications including SOC 2 Type II and ISO 27001.

The nuanced answer is that security is a shared responsibility. Make protects the server, but you must protect the scenario. A platform is only as secure as the architect who builds on it.

At Thinkpeak.ai, we don’t just automate. We engineer secure, self-driving business ecosystems. We have seen that the greatest vulnerability is not the tool, but the implementation.

This analysis dissects Make.com’s security posture. We will expose the hidden risks of Shadow IT automation and detail how to architect workflows that are fortress-secure.

The Core Infrastructure: Analyzing Make.com’s Security Posture

We must validate the foundation before discussing how to build securely. If the platform is porous, careful scenario design cannot save you. Fortunately, Make.com has invested heavily in enterprise-grade security compliance.

1. Compliance Certifications (The “Big Three”)

Three certifications are non-negotiable for any enterprise evaluating a vendor. Make.com currently holds all three:

• SOC 2 Type II: Unlike Type I, which validates design at a single point in time, Type II proves controls have been effective over a sustained period. This covers security, availability, and confidentiality.
• ISO 27001: This is the gold standard for Information Security Management Systems (ISMS). It signifies a systematic approach to managing sensitive company information.
• GDPR: Make acts as a compliant Data Processor for European clients. They offer a comprehensive Data Processing Agreement (DPA) and Standard Contractual Clauses (SCCs).

2. Encryption Standards

Data security applies to two states: at rest and in transit.

• Data in Transit: When Make moves data from a CRM to a Google Sheet, it travels over the public internet. Make secures this using TLS 1.2 and 1.3 with AES-256 encryption. Intercepted packets cannot be read.
• Data at Rest: Data temporarily stored in execution logs is encrypted using AES-256. This is the same encryption level used by financial institutions and governments.

3. Network Isolation and Architecture

The Enterprise tier of Make.com runs on Amazon Web Services (AWS). It inherits the massive physical security benefits of AWS data centers.

• Zones: Infrastructure is deployed across multiple availability zones to prevent downtime during physical disasters.
• Separation: Customer data is logically separated. Enterprise plans offer dedicated instances, ensuring your automation throughput never competes with other users.

The Verdict: Make.com is as secure as any major SaaS provider like Salesforce or Slack. Unsafe elements usually introduce themselves at the user level.

The “Shared Responsibility” Model in Automation

This concept is familiar to cloud engineers but often new to automation builders. AWS secures the cloud, while you secure what is in the cloud. Make follows a similar model.

The Risk of DIY: A marketing manager building automation to save time rarely considers the right-hand column. They might hard-code an API key or send unencrypted lists to third-party tools.

This is why Thinkpeak.ai exists. We bridge the gap between potential and the rigorous security standards required by modern business.

Common Security Vulnerabilities in “DIY” Automation

Building automations internally without a governance framework exposes you to three specific vectors.

1. The “Wild West” Webhook

A Webhook is a door you open to the internet. In Make.com, generating a webhook URL is instant.

• The Vulnerability: A standard Custom Webhook has no authentication by default. Hackers can guess or scrape the URL to flood your workflow with malicious scripts or DDoS attacks.
• The Fix: Implement a gatekeeper module immediately. Check for a specific header token or secret key. If the key is missing, the scenario must terminate immediately.

2. The Data Logging Trap

Make.com stores execution logs to help debug errors. These logs contain the actual data passing through the workflow.

• The Vulnerability: Sensitive text, like password reset flows or credit card tokens, is saved in the logs. Team members with lower-level access could view this data.
• The Fix: Enable Data Confidentiality on specific scenarios. This ensures data is not logged. Amateur builders often miss this toggle.

3. API Key Exposure

We often see API keys pasted directly into HTTP modules in lower-maturity setups.

• The Vulnerability: Sharing the scenario or exporting the blueprint hands over the keys to your kingdom.
• The Fix: Always use the Connections tab to store credentials securely. Never paste keys as raw text strings.

How Thinkpeak.ai Architects Secure Ecosystems

We do not believe in temporary fixes. We believe in robust, self-driving ecosystems. Security is baked into the architecture of our Automation Marketplace products and Bespoke Engineering.

1. Pre-Architected Security (The Automation Marketplace)

We provide a library of plug-and-play templates for businesses needing speed. These are sophisticated, pre-architected workflows.

• Example: Our Inbound Lead Qualifier.
• The Risk: Connecting a public form to your CRM invites spam and SQL injection attacks.
• The Solution: Our template includes an intermediate AI sanitization layer. Data is validated by an AI agent for safety before it ever touches your CRM.

2. Bespoke Internal Tools & Governance

Complex logic requires an interface, not just a workflow. This is where our Bespoke Internal Tools service shines.

• The Problem: Direct access to scenarios invites error. Employees may break filters or delete modules.
• The Solution: We build client portals using Glide or Retool that sit on top of the automation. HR teams use a clean dashboard, never seeing the backend. This Least Privilege model is critical.

3. Digital Employee “Contracts”

We treat Custom AI Agents as digital employees. We limit their scope using specific API keys and strict System Prompts. This forbids the AI from hallucinating or sharing data outside defined parameters.

Thinkpeak Insight: “Automation without architecture is just chaos moving at the speed of light.”

Enterprise Features: When to Upgrade

Many vulnerabilities stem from using “Core” or “Pro” plans for enterprise tasks. Scaling businesses need the security features of the Enterprise tier.

Single Sign-On (SSO)

Managing fifty separate logins is a nightmare. The Enterprise plan supports SAML2-based SSO. You can manage access via providers like Okta or Azure AD. If an employee leaves, you cut access centrally, instantly locking them out of Make.

Role-Based Access Control (RBAC)

Not all automators are equal. Enterprise plans allow granular permission settings:

• Scenario Admin: Can edit and delete.
• Scenario Operator: Can run automation but cannot change logic.
• Auditor: Can view logs but touch nothing.

We assist clients in mapping organizational charts to these digital roles.

Audit Logs

Who changed the logic last Tuesday? Standard plans won’t tell you. Enterprise provides detailed audit logs of every user action. This is a requirement for SOC 2 compliance within your own organization.

Deep Dive: Automating Highly Regulated Industries (HIPAA & Finance)

Can you use Make.com for Healthcare or Finance? The answer is complex.

• Finance: Yes, if you use encryption and data confidentiality settings. We build Automated Invoice Processing systems where data lives in logs for seconds before encryption.
• Healthcare (HIPAA): This requires a BAA. Make.com can sign a BAA, typically on high-tier Enterprise contracts.

Thinkpeak.ai’s Approach to Compliance:

We often architect a Hybrid Stack for strict compliance zones:

1. Low-Sensitivity Data: Handled by standard Make.com workflows.
2. High-Sensitivity Data (PHI/PII): We use Custom Low-Code Apps or On-Premises Agents.

An On-Premises Agent allows data processing inside your own firewall. The cloud creates the logic, but the data never leaves your infrastructure.

The New Frontier: AI Agent Security

Integrating Large Language Models (LLMs) introduces a new vector: Prompt Injection. If an automation is naive, a hacker could manipulate the AI to reveal sensitive data.

Securing the AI Layer:

Our Custom AI Agent Development involves rigorous Red Teaming.

• Sanitization: We strip incoming text of command-like structures.
• Output Validation: A secondary AI model grades the primary response. If it detects PII or unauthorized data, the workflow terminates.
• The Blog Architect: Our tools ensure generated content does not plagiarize or publish proprietary data.

Step-by-Step Security Hardening Checklist

Use this checklist to audit your security posture if you are using or migrating to Make.com.

Level 1: Basic Hygiene (Required for Everyone)

• Enable 2FA: Two-Factor Authentication is mandatory.
• Secure Connections: Review and re-authenticate old connections.
• No Hardcoded Keys: Remove API keys pasted in text fields.

Level 2: Advanced Configuration (For Growing Teams)

• Data Confidentiality: Disable logging for scenarios handling PII.
• Webhook Validation: Verify secret header tokens for every Custom Webhook.
• Error Handling: Add alerts to Slack for failures rather than leaving data in stuck queues.

Level 3: Enterprise/Thinkpeak Standard

• SSO Integration: Connect your Identity Provider.
• Team Segmentation: Isolate HR data from other teams.
• Regular Penetration Testing: Perform periodic security reviews of the logic stack.

Why Thinkpeak.ai is the Safer Choice

Make.com is the Ferrari of automation. It is powerful and secure, but it requires a professional driver. Thinkpeak.ai offers a unique value proposition.

1. The Automation Marketplace: Use battle-tested templates like the Cold Outreach Hyper-Personalizer. We have already solved the security edge cases.
2. Total Stack Integration: We ensure security policies in your CRM or ERP are respected by the automation tools.
3. Low-Code Efficiency: We deliver consumer-grade performance without the security debt of traditional custom coding.

Conclusion

Is Make.com secure? Yes. Is your current automation implementation secure? Likely not yet.

Security in 2026 is about process. Automated decisions must be governed, logged, and encrypted. Make.com provides the infrastructure, but it takes an architect to make it a reality.

Our mission at Thinkpeak.ai is to transform manual operations into dynamic, self-driving ecosystems. Let us build the infrastructure that allows you to scale without fear.

Ready to secure your automation stack?

Explore the Automation Marketplace | Book a Bespoke Engineering Consultation

Frequently Asked Questions (FAQ)

Does Make.com use my data to train AI models?

No. Make.com does not use customer data processed in scenarios to train their own AI models. However, usage data from the “Make AI Assistant” may be utilized anonymously. Third-party tools like OpenAI are governed by their own API terms.

What happens to my data if a scenario fails?

Data from failed scenarios is stored in “Incomplete Executions” if enabled. This allows for retries. You should monitor these queues to ensure sensitive data does not sit there longer than your retention policy allows.

Is Make.com safer than Zapier?

Both are SOC 2 compliant. However, Make.com offers more granular control, such as disabling logging per scenario and On-Premises agents. Make.com generally has a higher ceiling for security configuration.

Can Thinkpeak.ai help us get HIPAA compliant on Make?

Yes. Our Bespoke Engineering team can architect data flows to meet HIPAA technical safeguards. We help configure Enterprise features and build middleware logic to handle PHI correctly.

How does the “Cold Outreach Hyper-Personalizer” handle prospect data?

Our tool scrapes and processes public data. It uses a “minimal retention” strategy. Data is processed in transient memory to generate content and then raw scrapes are discarded, retaining only necessary contact info.

Resources

• https://www.make.com/en/security
• https://www.make.com/en/blog/integromat-gdpr
• https://www.make.com/en/blog/enhance-enterprise-automation
• https://www.reco.ai/hub/secure-make-com-integrations
• https://4spotconsulting.com/make-com-webhook-security-fortifying-hr-data-against-breaches/