Agentic Workflows & Business Process Automation
Classic business process automation breaks the moment reality does not match the rules. In an agentic workflow an AI model reads each step, decides what to do next and calls a person only when judgment is needed. We map your process, rebuild it with AI inside and keep it running.
Most companies already have some automation: a Zapier here, a Make.com scenario there, a macro nobody dares to touch. It works until an input is missing, a supplier changes a format or a customer writes something unexpected. Then a person has to step in and the process stalls.
Agentic workflows add judgment to each step. The workflow still has structure, but a model handles the parts that need reading, classifying, drafting or deciding. The result is a process that finishes on its own and asks for help only when it should.
- Map the process. We sit with the people who run it today and write down every step, exception and tool.
- Decide what needs judgment. Fixed steps stay rules. Steps that need reading or deciding get an AI model with clear limits.
- Build on your stack. n8n, Make.com or custom code, connected to your CRM, inbox, store and databases. Logs and retries included.
- Run and improve. We watch the first weeks closely, fix the edge cases together and keep improving monthly.
- Agency intake: brief received, project created, team assigned, kickoff scheduled
- E-commerce returns: request read, policy applied, label issued, stock and CRM updated
- Invoice processing: PDF read, matched to a purchase order, posted to accounting, exceptions flagged
- Recruitment pipeline: applications screened, interviews scheduled, candidates informed
- Weekly management report: data from ads, sales and finance collected and summarised
- Supplier emails: orders confirmed, delays detected, customers notified
n8n · Make.com · Zapier · Claude · OpenAI · Airtable · Notion · ClickUp · HubSpot · Pipedrive · QuickBooks · Xero · Google Sheets · Slack · Microsoft Teams · WooCommerce · Shopify. We choose the tool that fits your stack and budget; you own every account.
- Processes finish without a person babysitting them
- Fewer errors and fewer dropped hand-offs between tools
- Exceptions surface immediately instead of weeks later
- A documented process you own and can change
Do we need to replace our current tools?
No. We connect what you already use. If a tool is the bottleneck we will say so, but the goal is to automate around your stack, not to migrate it.
n8n or Make.com?
Both are good. n8n is self-hostable and better for data privacy and heavy volumes; Make.com is quicker to start with. We also write custom code when a process needs more control or speed.
Who owns the workflows?
You do. Everything runs in your accounts, with documentation, and you can take it over at any time.
How do you handle errors?
Every workflow has retries, error branches and alerts. Anything that cannot be resolved automatically goes to a named person with the context attached.
What does it cost?
Pricing is fixed per project after the discovery call. Most first workflows ship in one to three weeks. An optional monthly plan covers monitoring and improvements.
Describe it in a few lines. We will tell you within one business day whether it is a good first workflow and what it would take.
Related services: AI Agent Development · CRM & AI Integrations · AI Dashboards & Reporting · All services
