The short version
- Digital products are delivered straight away, so they are generally not refundable once delivered, except in the cases below or where the law gives you a right to a refund.
- If a product is not as described or does not work and we cannot fix it, you get your money back. Accidental duplicate purchases are refunded too.
- Payments for project work follow your proposal or contract.
- Subscriptions can be cancelled at any time.
- Email info@thinkpeak.ai and we reply within two business days.
1. What this policy covers
This policy applies to purchases from thinkpeak.ai: WordPress plugins and licences, AI and automation templates, agent packages and related services sold by Thinkpeak AI. Thinkpeak AI is a sister company of Digipeak, a digital marketing agency. Purchases from Digipeak are covered by Digipeak’s own terms.
2. Digital products
Plugins, licences, templates and other digital products are delivered immediately after payment by download, licence key or account access. Because they cannot be returned, purchases are final once delivered, except in the cases in section 3.
If you are a consumer with a legal right to cancel an online purchase, that right ends once you have asked us to deliver the digital product straight away and it has been delivered. This policy does not affect any other rights you have under the law.
3. When we give a refund
- The product is materially different from its description, or does not work as described, and we cannot fix it within a reasonable time after you report it.
- You never received access because of a technical problem on our side that we cannot resolve.
- You were charged twice for the same product by mistake.
Tell us as soon as you notice the problem. Refunds go back to the original payment method through iyzico; how quickly the money appears depends on your bank.
4. Project work and services
For custom projects, setup, integrations, customisation, consulting and onboarding, payment milestones and cancellation terms are set out in your proposal or contract. Unless that document says otherwise, payments for work that has started are not refundable.
5. Subscriptions
If you buy a subscription (for example to a template or agent library), you can cancel at any time. Cancelling stops future charges, and your access continues until the end of the period you have paid for. Payments already made are not refunded.
6. Support included with templates
Every template purchase includes 30 days of standard support for technical issues, installation questions, usage guidance and troubleshooting. Standard support does not cover heavy customisation, redesign, new features or integrations that are not part of the template. Extended or premium support can be bought separately.
7. Delivery problems
If you did not receive your download link, licence or access, email info@thinkpeak.ai within 72 hours of purchase and we will resend it at no extra cost.
8. How to ask for a refund or support
Email info@thinkpeak.ai with:
- your name and the email address used for the order;
- the order number and purchase date;
- the product name;
- what went wrong, with screenshots if you have them.
We reply within two business days.
9. Chargebacks
Please contact us before disputing a payment with your bank; most problems are quicker to fix directly. If a chargeback is opened, we may suspend the related licence or access until it is resolved.
10. Changes and contact
We may update this policy; the effective date at the top shows the latest version, and the policy in force when you bought applies to that purchase. Thinkpeak AI, Istanbul, Türkiye. Email: info@thinkpeak.ai. See also our Terms of Use and Privacy Policy.